Returns & Exchanges

Returns & Exchanges

We want you to love your purchase!
If you're not completely satisfied with your order, we’re here to help.

 Return Policy

You may return eligible items within 30 days of delivery for a refund or exchange.

 To be eligible for a return:

  • The item must be unused, unwashed, and in original packaging

  • Must be returned with proof of purchase (e.g., order number or receipt)

  • Socks must not be worn for hygiene reasons unless they arrived damaged or defective

We do not accept returns of worn, washed, or damaged items unless they were defective upon arrival.

 Exchanges

Need a different size or color?
We’re happy to offer an exchange if your original item meets the return conditions. Contact us first to confirm availability.

 How to Start a Return or Exchange

  1. Email us at: support@fashionretrieve.com

  2. Include your order number, item(s) you wish to return/exchange, and reason

  3. Our team will respond with the return shipping address and instructions

  4. Once we receive and inspect your item, we’ll issue a refund or send the exchange

 Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect

  • We recommend using a trackable shipping method to avoid lost returns

 Refunds

  • Refunds are issued to the original payment method within 5–10 business days after we receive and inspect your return

  • You’ll receive a confirmation email once your refund is processed

 Non-Returnable Items

For health and hygiene reasons, the following items are non-returnable:

  • Opened or used socks

  • Items marked as Final Sale

 Questions?

Need help with a return or exchange?
Contact our support team any time at:

 Note:

We reserve the right to deny returns that do not meet the above conditions. This policy is in accordance with U.S. consumer laws and Google Merchant Center requirements.

Company: Fashion Retrieve

Email: support@fashionretrieve.com

Address: 106 Seminole Ave, Warner Robins, GA 31088, United States

Business Hours : 9:00 pm to 5:00 AM (GMT-4).We strive to respond to all inquiries within 24 business hours.